Privacy Policy

This Privacy Policy was last updated on 16 June 2025.

Important Information

  1. The Packet Hub is a South African company with registration number 2010/139075/23 (referred to in this Agreement as "TPH").
  2. TPH respects your privacy and is committed to protecting your personal information in accordance with POPIA.
  3. This policy explains how we collect, use, and protect your information when you use our Website, Portal, or Services.
  4. This policy must be read in conjunction with our Terms and Conditions and Cookie Policy.
    1. Any information that identifies you or your business, including name, job title, email, etc.
    2. If submitting for someone else, you must have their permission.

  • Other Information does not directly identify you. Examples include:

    1. Browser, OS, and device info
    2. IP addresses
    3. Usage credentials and third-party tokens
    4. Tracking via cookies
    5. Aggregated, anonymized data

  • Collected when:

    1. You interact with our website, portal, or support
    2. You download materials or sign up
    3. Via resellers/distributors
    4. Using cookies and analytics tools

  • Purposes include:

    1. Managing your account
    2. Delivering services and access
    3. Billing and communication
    4. Legal compliance
    5. Service improvements and security

  • We do not sell your data. We may share it:

    1. With trusted service providers
    2. When legally required
    3. To enforce terms and protect rights
    1. We ensure appropriate safeguards for any transfer outside South Africa under POPIA.

  • You can request to:

    1. Update or delete your data
    2. Withdraw consent
    3. Object to direct marketing

    Note: deleting essential data may impact our services.

    1. We retain personal data as long as needed for service or legal purposes.
    2. Anonymized analytics data may be kept indefinitely.
    1. We implement technical and organizational safeguards to protect your data.

  • You can contact us at:

    Email:legal@tph.io

    Or contact the Information Regulator if you're dissatisfied with our response.